Global Information Systems Quality: Key Issues and Challenges

The application of quality principles to information systems is a strategic necessity as customer perceptions of a company’s quality frequently depend on the way information systems perform their function. Quality management in global companies becomes much more complex because of the competing pres...

Full description

Saved in:
Bibliographic Details
Published in:Journal of global information management 1996-10, Vol.4 (4), p.4-15
Main Author: Nelson, Klara G
Format: Article
Language:English
Subjects:
Company wide information systems
Information systems
Multinational companies
Quality control
Quality management
Taxonomy
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The application of quality principles to information systems is a strategic necessity as customer perceptions of a company’s quality frequently depend on the way information systems perform their function. Quality management in global companies becomes much more complex because of the competing pressures for adaptation to the local environment versus those for consistency within the global firm. To organize the literature and to present an integrated view of the concept of global IS quality, a comprehensive framework is introduced which yields five dimensions of IS quality: data quality, information quality, IT quality, people, and organization. These dimensions are used to identify and examine the key issues and challenges that arise from the distinct national and cultural characteristics of a global company’s subsidiary nations. Finally, the issues are drawn into a taxonomy and empirical research questions and hypotheses are posed for further research.
ISSN:1062-7375
1533-7995
DOI:10.4018/jgim.1996100101