The sensitive interface

• Published in: The Artificial intelligence review 1996-08, Vol.10 (3-4), p.275-298
• Main Authors: MC Kevitt, Paul, Gammack, John G.
• Format: Article
• Language: English
• Subjects: Artificial intelligence; Human-computer interaction; Natural language processing; OSCON; User interface; Vision processing
• ISSN: 0269-2821; 1573-7462
• DOI: 10.1007/BF00127683

One of the most important problems in human-computer interaction is that of maximising communication between the user and the computer. We claim that optimum communication will be facilitated when the computer can analyse and respond to the intentions of the computer user. We propose a philosophy for computer interface design in which the computer analyses the intensions of users through verbal and nonverbal media. With respect to verbal media we describe a computer program called Operating System CONsultant (OSCON) which can analyse users' intentions from English in the domain of computer operating systems. With respect to nonverbal media we argue that computers will be better able to analyse people's intentions when recognising the media of facial expression, touch, and sound. Some results and implications from a recent experiment on cross-cultural emotions in faces are discussed. We describe the IDIOMS (Intelligent Decision-making In On-line Management Systems) project which implements a design philosophy for capturing users' concepts and intentions. We argue that this approach will ensure the computers will become more understanding of their users and this will result in a more sensitive human-computer interface.