Motivation, implementation, and impact of electronic data interchange among US and German firms

In this study we report on the experience of six firms that adopted electronic data interchange (EDI). The firms are from three industrial (manufacturing, health care, and retailing) in two countries (US and Germany) and they include large and medium sized firms. Their EDI implementations span nearl...

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Bibliographic Details
Published in:Information services & use 1998, Vol.18 (3), p.177-189
Main Authors: Peffers, Ken, Dos Santos, Brian L., Thurner, Peter F.
Format: Article
Language:English
Subjects:
Electronic data interchange
Exact sciences and technology
Germany
Information and communication sciences
Information publishing, dissemination and reproduction
Information science. Documentation
Miscellaneous
Sciences and techniques of general use
USA
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Summary:In this study we report on the experience of six firms that adopted electronic data interchange (EDI). The firms are from three industrial (manufacturing, health care, and retailing) in two countries (US and Germany) and they include large and medium sized firms. Their EDI implementations span nearly 20 years. We examine their motivation and expectations from adopting EDI and the resulting implementation experiences and realized impacts of adoption. The motivation for EDI adoption was different for each of the six firms. Adoption motivations included cost savings, faster delivery, and improving logistics. Two of the firms were pushed to adopt EDI by customers, while for the others motivation was internal to the firm. Among the six firms, the realized impacts also varied. Impacts included cost savings, higher sales, reduced inventories, faster inbound logistics, and closer relationships with customers.
ISSN:0167-5265
1875-8789
DOI:10.3233/ISU-1998-18304