Service level management with agent technology

This paper outlines a generic evaluation methodology for multimedia and real time applications. It concentrates on the application layer and the service aspect. Principles of software evaluation for quality assessment and measurement for networked services and distributed applications are used to pr...

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Bibliographic Details
Published in:Computer networks (Amsterdam, Netherlands : 1999) Netherlands : 1999), 2000-12, Vol.34 (6), p.831-841
Main Authors: Bissel, Torsten, Bogen, Manfred, Bonkowski, Christian, Hadamschek, Volker
Format: Article
Language:English
Subjects:
Agent technology
Agents
Interface agents
Internet
Multimedia computer applications
Quality of service
Quality of Service (QoS)
Real time
Service Level Agreement (SLA)
Service level agreements
Service Level Management (SLM)
Software agents
Studies
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Summary:This paper outlines a generic evaluation methodology for multimedia and real time applications. It concentrates on the application layer and the service aspect. Principles of software evaluation for quality assessment and measurement for networked services and distributed applications are used to present a specific method for measuring important characteristics. The method and the measurement procedure allow comparison of the actual characteristics of service quality with the required characteristics and thresholds. The proof of concepts will be made by the implementation of quality measurement agents following the approach outlined in this paper. Our approach of performing service level management (SLM) with agent technology is distributed, slim, minimizable to the maximum, independent in its methodology and offers comparable, objective results.
ISSN:1389-1286
1872-7069
DOI:10.1016/S1389-1286(00)00154-7