An Intelligent System for Case Review and Risk Assessment in Social Services

This article reports on the development and implementation of disxpert, an intelligent rule‐based system tool for referral of social security disability recipients to vocational rehabilitation services. The growing use of paraprofessionals as caseworkers responsible for assessment in the social serv...

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Bibliographic Details
Published in:The AI magazine 1998-03, Vol.19 (1), p.39-46
Main Author: Nolan, James R.
Format: Article
Language:English
Subjects:
Artificial intelligence
Computer applications
Disability
DISXPERT
Education
Employment
Funding
Heuristic
Intelligent systems
Knowledge
Paraprofessionals
Professionals
Risk assessment
Social security
Social service
Social services
Statistical analysis
Technology application
Vocational rehabilitation
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Description
Summary:This article reports on the development and implementation of disxpert, an intelligent rule‐based system tool for referral of social security disability recipients to vocational rehabilitation services. The growing use of paraprofessionals as caseworkers responsible for assessment in the social services area provides fertile domain areas for new and innovative application of intelligent system technology. The main function of disxpert is to provide support to paraprofessional caseworkers in reaching unbiased and consistent assessment decisions regarding referral of clients to vocational rehabilitation services. The results after four years of use demonstrate that paraprofessionals using disxpert can make assessments in less time and with a level of accuracy superior to the vocational rehabilitation domain professionals using manual methods. This article discusses the problem domain, the design and development of the system, uses of AI technology, payoffs, and deployment and maintenance of the system.
ISSN:0738-4602
2371-9621
DOI:10.1609/aimag.v19i1.1352