Knowledge for network support

Computer network support is a growing area of IT activities within most organisations. Even small businesses are typically moving towards computer networks rather than separate stand-alone PCs. However, the skills and knowledge required for effective computer network support are still largely uncert...

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Bibliographic Details
Published in:Information and software technology 2001-07, Vol.43 (8), p.469-475
Main Authors: Taylor, M.J., Gresty, D., Askwith, R.
Format: Article
Language:English
Subjects:
Computer networks
Information technology
Knowledge
Network support
Networks
Skills
Studies
Support personnel
Training
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Summary:Computer network support is a growing area of IT activities within most organisations. Even small businesses are typically moving towards computer networks rather than separate stand-alone PCs. However, the skills and knowledge required for effective computer network support are still largely uncertain. In this paper the results of a research exercise investigating the skills and knowledge required for computer network support, based on case studies in 25 organisations are reported.
ISSN:0950-5849
1873-6025
DOI:10.1016/S0950-5849(01)00153-7