Business transformation, information technology and competitive strategies: learning to fly

‘Business transformation’ is an overarching concept encompassing a range of competitive strategies which organisations adopt in order to bring about significant improvements in business performance. These strategies include business process re-engineering, organisational development/learning, Total...

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Bibliographic Details
Published in:International journal of information management 2003-02, Vol.23 (1), p.3-24
Main Authors: McKeown, Ian, Philip, George
Format: Article
Language:English
Subjects:
Aerospace
Aerospace industry
Applied sciences
Business management
Business process reengineering
Business transformation
Competitive strategies
Exact sciences and technology
Information technology
Management of change
Miscellaneous
Operational research and scientific management
Operational research. Management science
Organizational change
Re-engineering and IT
Studies
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Summary:‘Business transformation’ is an overarching concept encompassing a range of competitive strategies which organisations adopt in order to bring about significant improvements in business performance. These strategies include business process re-engineering, organisational development/learning, Total Quality Management and use of information technology. In this article different models of business transformation are explored. This is followed by a full case study analysis of how a leading aerospace company, Short Brothers (now known as Bombardier Aerospace—Shorts), have transformed themselves since privatisation from an organisation in crisis to a leading performer in their market sector. The findings identify the realities of business transformation and support the argument that true business transformation should be viewed as a multi-stage process which demands an integrated approach to the application of supporting competitive strategies.
ISSN:0268-4012
1873-4707
DOI:10.1016/S0268-4012(02)00065-8