Patron-focused services in three US libraries: collaborative interlibrary loan, collection development and acquisitions

To improve service and increase user satisfaction, some libraries are exploring new models of collaboration among the Interlibrary Loan, Collection Development and Acquisitions departments. One public library and two university libraries present models in which funds were set aside to purchase mater...

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Bibliographic Details
Published in:Interlending & document supply 2003-01, Vol.31 (2), p.138-141
Main Authors: Allen, Megan, Ward, Suzanne M, Wray, Tanner, Debus-López, Karl E
Format: Article
Language:English
Subjects:
Academic libraries
Acquisitions
Borrowing
Collaboration
Collection development
Cooperation
Document delivery
Documentary networks and libraries networks
Documentation institutions
Exact sciences and technology
Fiscal years
Humanities
Information and communication sciences
Information dissemination (open archives, open access,...) and document delivery
Information publishing, dissemination and reproduction
Information science. Documentation
Interdisciplinary aspects
Interlibrary loans
Interloans
Librarians
Libraries
Library collections
Library users
Public libraries
Purchasing
Sciences and techniques of general use
Social sciences
Teamwork
Technical services
USA
User satisfaction
Users
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Summary:To improve service and increase user satisfaction, some libraries are exploring new models of collaboration among the Interlibrary Loan, Collection Development and Acquisitions departments. One public library and two university libraries present models in which funds were set aside to purchase materials requested by library users through interlibrary loan. The models differ in some details but in all cases interlibrary loan staff select the titles to be purchased and acquisitions staff rush order the requested titles. Titles are then either rush processed in technical services and circulated to the user, or are received un-processed in interlibrary loan for immediate patron use and are cataloged later. All three models have been in operation for two years or more and have moved from the pilot project stage to permanent implementation. Data are presented on the effectiveness of these models, including turnaround time, average cost per title, user satisfaction, and subsequent circulation of titles.
ISSN:0264-1615
2398-6247
1758-5848
2398-6255
DOI:10.1108/02641610310477215