Defining information systems success in Canada

Purpose - The aim of this research is to focus on information system success (IS success) in a multi-cultural environment. The main objective of this paper is to explore how IS success is defined and perceived by people in Canadian national culture.Design methodology approach - This paper presents t...

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Bibliographic Details
Published in:Information management & computer security 2006-08, Vol.14 (4), p.300-311
Main Authors: Agourram, Hafid, Robson, Bill
Format: Article
Language:English
Subjects:
Anthropology
Canada
Critical success factors
Culture
Enterprise resource planning
Evaluation
Exact sciences and technology
Grounded theory
Information and communication sciences
Information management
Information processing and retrieval
Information science. Documentation
Information systems
International organizations
Miscellaneous
Multiculturalism
Multinational corporations
Researchers
Sciences and techniques of general use
Standardization
Studies
Success
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Summary:Purpose - The aim of this research is to focus on information system success (IS success) in a multi-cultural environment. The main objective of this paper is to explore how IS success is defined and perceived by people in Canadian national culture.Design methodology approach - This paper presents the partial findings of a doctoral thesis. The research case is a multibillion-dollar multinational organization that decided to standardize an ERP system in its worldwide subsidiaries. Groups of managers in Canada were interviewed.Findings - The results develop new categories of IS success.Practical implications - The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures, including Canada.Originality value - This paper can be a starting point of a research program in the field of information systems.
ISSN:0968-5227
2056-4961
1758-5805
2056-497X
DOI:10.1108/09685220610690781