Persuasion Dialogue in Online Dispute Resolution

In this paper we show how dialogue-based theories of argumentation can contribute to the construction of effective systems of dispute resolution. Specifically we consider the role of persuasion in online dispute resolution by showing how persuasion dialogues can be functionally embedded in negotiati...

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Bibliographic Details
Published in:Artificial intelligence and law 2005-06, Vol.13 (2), p.273-295
Main Authors: Walton, Douglas, Godden, David M
Format: Article
Language:English
Subjects:
Business
Computer applications
Dispute resolution
Electronic commerce
Electronic money
Internet
Law
Mediation
Online payment
Persuasion
Studies
Transactions
Trust
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Summary:In this paper we show how dialogue-based theories of argumentation can contribute to the construction of effective systems of dispute resolution. Specifically we consider the role of persuasion in online dispute resolution by showing how persuasion dialogues can be functionally embedded in negotiation dialogues, and how negotiation dialogues can shift to persuasion dialogues. We conclude with some remarks on how persuasion dialogues might be modelled is such a way as to allow them to be implemented in a mechanical or computerized system of dialogue or dialogue management. [PUBLICATION ABSTRACT]
ISSN:0924-8463
1572-8382
DOI:10.1007/s10506-006-9014-0