Lessons from multi-agency information management projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore

Multi-agency information management projects are becoming increasingly common. Yet, there is relatively limited research in this area, particularly in the context of electronic government (e-government). This paper fills this gap in the literature by examining a successful information management pro...

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Bibliographic Details
Published in:International journal of information management 2010-02, Vol.30 (1), p.85-93
Main Authors: Teo, Thompson S.H., Koh, Tat Koon
Format: Article
Language:English
Subjects:
Applications
Applications (e.g. Digitizing,...)
Electronic government
Exact sciences and technology
Information and communication sciences
Information and communication technologies
Information management
Information science. Documentation
Information technologies: storage media, equipment
Lessons
Licenses
Online Business Licensing Service
Online licensing
Sciences and techniques of general use
Singapore
Studies
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Summary:Multi-agency information management projects are becoming increasingly common. Yet, there is relatively limited research in this area, particularly in the context of electronic government (e-government). This paper fills this gap in the literature by examining a successful information management project called the Online Business Licensing Service (OBLS) that aims to streamline the various licenses (managed by different agencies) required to operate a business in Singapore. The findings suggest that multi-agency projects are inherently more complex than single agency projects. A set of lessons on managing such projects is presented and these lessons should prove useful to researchers and practitioners as multi-agency information management projects become increasingly more widespread.
ISSN:0268-4012
1873-4707
DOI:10.1016/j.ijinfomgt.2009.07.004