Back to the well: the hidden costs of service exclusion for the network poor

This paper discusses the consumption of the everyday services that sustain living in contemporary Britain, many of which are now provided by private sector organizations operating in the global marketplace. It aims to highlight the differential access to and cost of those services to people living s...

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Bibliographic Details
Published in:Journal of Consumer Studies & Home Economics 2000-03, Vol.24 (1), p.49-59
Main Author: Speak, Suzanne
Format: Article
Language:English
Subjects:
Access
Consumption
Costs
Economic conditions
Great Britain
Liverpool, England
Marginalized people
Newcastle upon Tyne, England
Poor
Privatization
Public services
Public welfare
Services
Social aspects
Telematics
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Summary:This paper discusses the consumption of the everyday services that sustain living in contemporary Britain, many of which are now provided by private sector organizations operating in the global marketplace. It aims to highlight the differential access to and cost of those services to people living stressed and disadvantaged lives in marginalized neighbourhoods. Drawing on recent empirical research, it highlights the way in which the exclusion and marginalization of some customers exacerbates both their financial poverty and the stress associated with it.
ISSN:0309-3891
1470-6431
DOI:10.1046/j.1365-2737.2000.00124.x