Collective Bargaining and Temporary Contracts in Call Centre Employment in Austria, Germany and Spain

This study compares the effectiveness of bargaining institutions in regulating temporary contracts in Austrian, German and Spanish call centres. Unions’ capacities to bargain over the expansion and conditions of temporary contract use are shaped by bargaining structures and state regulation of vario...

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Bibliographic Details
Published in:European journal of industrial relations 2009-12, Vol.15 (4), p.437-456
Main Authors: Shire, Karen A., Schönauer, Annika, Valverde, Mireia, Mottweiler, Hannelore
Format: Article
Language:English
Subjects:
Austria
Call centers
Call centres
Collective Bargaining
Contracts
Employment
Federal Republic of Germany
Germany
Labor unions
Labour contract
Labour relations
Regulation
Spain
Subcontracting
Temporary employment
Trade unions
Unions
Workplaces
Works councils
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Summary:This study compares the effectiveness of bargaining institutions in regulating temporary contracts in Austrian, German and Spanish call centres. Unions’ capacities to bargain over the expansion and conditions of temporary contract use are shaped by bargaining structures and state regulation of various temporary contract types. National capacities to regulate the use of outsourcing and coordinate collective agreements with workplace bargaining are particularly effective in limiting the use of temporary contracts. Nonetheless, cross-national analysis indicates that employers are adept at exploiting very specific forms of temporary contracts in order to circumvent regulations and evade collective bargaining.
ISSN:0959-6801
1461-7129
DOI:10.1177/0959680109344370