Building internal business scenarios based on real data from a performance measurement system

This paper presents a new methodology to build internal business scenarios from the data gathered by some key performance indicators (KPIs) defined within a performance measurement system. The application of the principal components analysis technique leads to the identification of latent relationsh...

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Bibliographic Details
Published in:Technological forecasting & social change 2010-01, Vol.77 (1), p.50-62
Main Authors: Rodriguez-Rodriguez, Raul, Alfaro Saiz, Juan Jose, Ortiz Bas, Angel, Carot, Jose Miguel, Jabaloyes, Jose M.
Format: Article
Language:English
Subjects:
Buildings
Business
Construction
Decision Making
Evolution
Measures (Instruments)
Methodology
Organizational behavior
Performance evaluation
Performance management
Performance measurement
Performance measurement system
Principal component analysis
Principal components analysis
Scenarios
Studies
Temporal logic
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Summary:This paper presents a new methodology to build internal business scenarios from the data gathered by some key performance indicators (KPIs) defined within a performance measurement system. The application of the principal components analysis technique leads to the identification of latent relationships between KPIs that underlies some important business aspects. Further, this methodology allows to represent not only the temporal evolution of the organisation as a function of these business aspects but also the definition and determination of internal business scenarios, being therefore the source of meaningful managerial information. At the end of the paper, results of a practical application are presented and discussed, as well as their importance for the organisation from a decision making point of view.
ISSN:0040-1625
1873-5509
DOI:10.1016/j.techfore.2009.07.006