The New Public Service: Serving Rather than Steering

The New Public Management has championed a vision of public managers as the entrepreneurs of a new, leaner, and increasingly privatized government, emulating not only the practices but also the values of business. Proponents of the New Public Management have developed their arguments largely through...

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Bibliographic Details
Published in:Public administration review 2000-11, Vol.60 (6), p.549-559
Main Authors: Denhardt, Robert B., Denhardt, Janet Vinzant
Format: Article
Language:English
Subjects:
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Accountability
Administrative reform
Analysis
Citizenship
Civil service
Communities
Decentralization
Democracy
Educational administration
Educational Change
Entrepreneurs
Executives
Experimental/theoretical
Governance
Government
Government (Administrative Body)
Government bureaucracy
Government services
Governmental reform
Local government
Management styles
Management theory
Managers
Organizational behavior
Policy sciences
Political change
Political theory
Privatization
Productivity
Public administration
Public interest
Public management
Public participation
Public policy
Public sector
Public servants
Public Service
Reforms
Rowing
Social policy
Social services
Steering
The New Public Service
United States
Values
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Summary:The New Public Management has championed a vision of public managers as the entrepreneurs of a new, leaner, and increasingly privatized government, emulating not only the practices but also the values of business. Proponents of the New Public Management have developed their arguments largely through contrasts with the old public administration. In this comparison, the New Public Management will, of course, always win. We argue here that the better contrast is with what we call the "New Public Service," a movement built on work in democratic citizenship, community and civil society, and organizational humanism and discourse theory. We suggest seven principles of the New Public Service, most notably that the primary role of the public servant is to help citizens articulate and meet their shared interests rather than to attempt to control or steer society.
ISSN:0033-3352
1540-6210
DOI:10.1111/0033-3352.00117