Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking Project

Many local governments measure and report their performance, but the record of these governments in actually using performance measures to improve services is more modest. The authors of this study examine patterns of performance measurement use among a set of North Carolina cities and conclude that...

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Bibliographic Details
Published in:Public administration review 2008-03, Vol.68 (2), p.304-318
Main Authors: Ammons, David N., Rivenbark, William C.
Format: Article
Language:English
Subjects:
9130
9190
9550
Benchmarking
Cities
Citizen Participation
Cost accounting
Cost efficiency
Data analysis
Decision making
Discriminant analysis
Efficiency metrics
Evidence
Experiment/theoretical treatment
Government budgets
Government performance
Government policy
Local Government
Management
Management decisions
Management Systems
Municipal government
Municipal governments
North Carolina
Performance evaluation
Performance management
Performance metrics
Program Administration
Public administration
Public officials
Public sector
Public Services
Quality of service
Resource Allocation
Social order
Strategic planning
Studies
Twin Studies Targeting Grassroots Performance
United States
Workloads
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Summary:Many local governments measure and report their performance, but the record of these governments in actually using performance measures to improve services is more modest. The authors of this study examine patterns of performance measurement use among a set of North Carolina cities and conclude that the types of measures on which officials rely, the willingness of officials to embrace comparison, and the degree to which measures are incorporated into key management systems distinguish cities that are more likely to use performance measures for service improvement from those less likely to do so.
ISSN:0033-3352
1540-6210
DOI:10.1111/j.1540-6210.2007.00864.x