Models of E-Government: Are They Correct? An Empirical Assessment

Research into e-government is relatively new. Nevertheless, much contemporary thinking and writing about e-government is driven by normative models that appeared less than a decade ago. The authors present empirical evidence from three surveys of local e-government in the United States to test wheth...

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Bibliographic Details
Published in:Public administration review 2008-05, Vol.68 (3), p.523-536
Main Authors: Coursey, David, Norris, Donald F.
Format: Article
Language:English
Subjects:
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9130
9190
9550
Case Studies
Censuses
E-government
Effectiveness
Electronic government
Empirical research
Experiment/theoretical treatment
Financial transactions
Focus Groups
Governance
Government
Government agencies
Information and communication technologies
Information Technology
Information technology management
Internet
Local Government
Management
Modeling
Municipal governments
New Perspectives on E-Government
Political sociology
Public administration
Public sector
Public Services
Public sphere
Social change
Studies
Technology Acceptance Model
U.S.A
United States
United States of America
Voter registration
Web services
World Wide Web
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Description
Summary:Research into e-government is relatively new. Nevertheless, much contemporary thinking and writing about e-government is driven by normative models that appeared less than a decade ago. The authors present empirical evidence from three surveys of local e-government in the United States to test whether these models are accurate or useful for understanding the actual development of e-government. They find that local e-government is mainly informational, with a few transactions but virtually no indication of the high-level functions predicted in the models. Thus, the models do not accurately describe or predict the development of e-government, at least among American local governments. These models, though intellectually interesting, are purely speculative, having been developed without linkage to the literature about information technology and government. The authors offer grounded observations about e-government that will useful to scholars and practitioners alike.
ISSN:0033-3352
1540-6210
DOI:10.1111/j.1540-6210.2008.00888.x