Performance, pride and recognition in the Canadian federal civil service

The authors discuss the challenges to public service in Canada, including public perception & the personal perception of its workers, & review steps that were taken & to improve these perceptions. Interventions include acting on the perceptions of public servants; acting to improve relat...

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Bibliographic Details
Published in:International review of administrative sciences 2001-03, Vol.67 (1), p.29-48
Main Authors: Bourgault, Jacques, Gusella, Mary
Format: Article
Language:English
Subjects:
Attitudes
Canada
Citizen Participation
Civil Service
Institutions
Legitimacy
Productivity
Public Administration
Public Opinion
Public Sector Private Sector Relations
Public services
Socioeconomic development
State Society Relationship
Worker Attitudes
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Summary:The authors discuss the challenges to public service in Canada, including public perception & the personal perception of its workers, & review steps that were taken & to improve these perceptions. Interventions include acting on the perceptions of public servants; acting to improve relations with citizens; involving political leaders; raising citizen awareness about the people in the service; reaching societal (third sector) partners: building ownership; & monitoring performance perceptions in the public. Canada's reform process has been continuous & incremental, not disrupted by radical changes or trends. The Citizens First survey (ERIN 1998) verified the people's satisfaction with the quality of service in public administration in Canada & recognition that providing services is more complicated in the public than in the private sector. 7 Figures, 57 References. L. A. Hoffman
ISSN:0020-8523
DOI:10.1177/0020852301671003