Trust, Perceived Importance of Praise and Criticism, and Work Performance: An Examination of Feedback in the United States and England

This article describes two studies which examined the usefulness of performance feedback in shaping American and English workers' behaviors. In thefirst study, an in-basket task was used to assess the importance of praise or criticism concerning work performance for 36 American and 36 English w...

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Bibliographic Details
Published in:Journal of management 1986-12, Vol.12 (4), p.457-473
Main Author: Earley, P. Christopher
Format: Article
Language:English
Subjects:
Communication in management
Criticism
Effects
Employee attitude
Employee attitudes
Employees
Employment practices
England
Feedback
Great Britain
Human resource management
Hypotheses
Job Performance
Manufacturing
Performance appraisal
Personnel management
Rating
Skills
Studies
Supervisors
United States
United States of America
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Summary:This article describes two studies which examined the usefulness of performance feedback in shaping American and English workers' behaviors. In thefirst study, an in-basket task was used to assess the importance of praise or criticism concerning work performance for 36 American and 36 English workers from a traditional, heavy-manufacturing industry in the United States and England. A second study was conducted (n = 86 for the U.S., n = 74 for England) to examine the relations among a worker's trust in a supervisor, perceived importance of praise and criticism, a worker's perceived amount of praise and criticism received, and performance. Results suggest that American and English workers valued and responded to praise and criticism differently, and that the influence of the feedback was partially mediated by a worker's trust in thefeedback source and perceived importance of the feedback.
ISSN:0149-2063
1557-1211
DOI:10.1177/014920638601200402