New Concepts for a New Age: Information Service Organizations and Mental Information Work

To describe and conceptualize new forms of work and organization a questionnaire survey in service organizations (n = 845), and a telephone survey among workers (n = 1168) were held. New concepts are introduced to identify the types of work and organization found, i.e. "Information Service Orga...

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Bibliographic Details
Published in:The European work and organizational psychologist 1993-04, Vol.3 (2), p.163-176
Main Authors: Roe, Robert A., Berg, Peter T. Van den, Zijlstra, Fred R.H., Schalk, ReneÉ J.D., Taillieu, Tharsi C.B., Van der Wielen, Jos M.M.
Format: Article
Language:English
Subjects:
Information Technology
Netherlands
Service Industries
Work Organization
Workplaces
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Summary:To describe and conceptualize new forms of work and organization a questionnaire survey in service organizations (n = 845), and a telephone survey among workers (n = 1168) were held. New concepts are introduced to identify the types of work and organization found, i.e. "Information Service Organization" (ISO) and "Mental Information Work" (MIW). ISOs are characterized by activities such as collecting, storing, and processing data; advising people; and informing people. They also make a lot of use of IT (computers, programs) and electronic network connections. Most ISOs appear to be traditional in terms of working hours and places of work. MIW is a form of knowledge work characterized by mental manipulations of information; IT is often used. Flexi-time is relatively frequent in MIW, but most people work on a fixed place of work.
ISSN:0960-2003
DOI:10.1080/09602009308408585