Issues in the Measurement of Integrated Service Delivery in Human Services

Discusses measurement issues that arise when evaluators attempt to assess the meaning & extent of integrated service delivery in human services programs. Current social policy directions (especially on the part of the Ontario government) reflect a renewed will to implement integrated service del...

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Bibliographic Details
Published in:Canadian journal of program evaluation 1994-04, Vol.9 (1), p.1-14
Main Authors: Salhani, Daniel P, Shea, Michael P, Lewko, John H
Format: Article
Language:English
Subjects:
Delivery Systems
Evaluators
Health Programs
Human Services
Interorganizational Networks
Measurement
Methodological Problems
Ontario
Periodicals
Program Evaluation
Program Implementation
Social Programs
Social Services
Stakeholders
Vision
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Summary:Discusses measurement issues that arise when evaluators attempt to assess the meaning & extent of integrated service delivery in human services programs. Current social policy directions (especially on the part of the Ontario government) reflect a renewed will to implement integrated service delivery models in human service programs & organizations. Earlier work, from the mid 1970s through the early 1980s, on measuring this slippery aspect of organizational & program functioning is now being revised. Lessons learned from evaluating an interministerially sponsored children's services program in Ontario are offered. Evaluation issues explored include recommended procedures for measuring program stakeholders' visions of "ideal" integration as well as their views of the extent of "real" service integration in functioning programs & on how & why to compare "ideal" to "real" human service integration. 1 Table, 2 Figures, 34 References. Adapted from the source document.
ISSN:0834-1516
1496-7308
DOI:10.3138/cjpe.09.001