Emotional Labor Demands and Compensating Wage Differentials

The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional la...

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Bibliographic Details
Published in:Journal of applied psychology 2004-08, Vol.89 (4), p.700-714
Main Authors: Glomb, Theresa M, Kammeyer-Mueller, John D, Rotundo, Maria
Format: Article
Language:English
Subjects:
Applied psychology
Biological and medical sciences
Differences
Emotions
Employee Performance Appraisal
Female
Fundamental and applied biological sciences. Psychology
Hierarchy, Social
Human
Humans
Income Level
Job Characteristics
Job Demands
Job Description
Labour demand
Male
Motivation. Job satisfaction. Attitude
Occupational psychology
Occupations
Organizational Culture
Psychology
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Salaries
Salaries and Fringe Benefits
Social Conformity
Studies
Theories
Wage differentials
Wage rates
Wages & salaries
Work environment
Working Conditions
Workload - psychology
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Summary:The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and with higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.
ISSN:0021-9010
1939-1854
DOI:10.1037/0021-9010.89.4.700