Quality improvement strategies and best practices in critical access hospitals

• Published in: The Journal of rural health 2004-09, Vol.20 (4), p.327-334
• Main Authors: Casey, M.M, Moscovice, I
• Format: Article
• Language: English
• Subjects: Benchmarking; Case Studies; Child Care; first aid; Health Care Surveys; Health Services Accessibility - economics; Hospital Costs; Hospitals; Hospitals, Rural - economics; Hospitals, Rural - standards; human health and safety; Humans; Information Technology; Medical service; Medical service, Rural; Medicare - standards; Organizational Case Studies; patient care; Patient Care Team - standards; Patients; Personnel Staffing and Scheduling - standards; Quality Assurance, Health Care - organization & administration; Quality control; Reimbursement Mechanisms; Rural Health - statistics & numerical data; rural health care; rural hospitals; standards and grades; surveys; Surveys and Questionnaires; Telephone; Telephone Surveys; United States; Vocational Education
• ISSN: 0890-765X; 1748-0361
• DOI: 10.1111/j.1748-0361.2004.tb00046.x

Context: Critical access hospitals (CAHs) face many challenges in implementing quality improvement (QI) initiatives, which include limited resources, low volume of patients, small staffs, and inadequate information technology. A primary goal of the Medicare Rural Hospital Flexibility Program is to improve the quality of care provided by CAHs. Purpose: This article describes key quality improvement initiatives for a national sample of CAHs that are actively involved in implementing quality-related initiatives in collaboration with support hospitals and statewide organizations. Methods: Researchers conducted a national telephone survey of 72 CAHs and 2 in-depth case studies of CAHs. Findings: The survey and case studies demonstrate that many CAHs are successfully implementing QI activities, including patient safety initiatives, improvements in overall QI processes and peer review processes, and implementation of QI projects focused on treatment of 1 or more specific diseases. The CAHs are involved with multiple external organizations in these activities. The administrators of the 2 case study CAHs have made QI a priority for their hospitals; ensured that resources are available for QI activities; and worked with their support hospitals, statewide organizations, and other CAHs to develop and implement rural-relevant QI initiatives. Conclusions: Cost-based Medicare reimbursement has been a key factor in the ability of CAHs to fund additional staff, staff training, and equipment to improve patient care. The commitment of hospital leaders and key staff is a crucial factor in moving QI initiatives forward in CAHs.