questionnaire to examine food service satisfaction of elderly residents in long-term care facilities

The purpose of this study was to develop a survey tool for assessing the satisfaction of elderly long-term care (LTC) residents with the meals and food services they receive, as well as to assess quality of life issues related to eating. Food service delivery should be provided in an environment tha...

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Bibliographic Details
Published in:Journal of nutrition for the elderly 2004-12, Vol.24 (2), p.5-18
Main Authors: Lengyel, C.O, Smith, J.T, Whiting, S.J, Zello, G.A
Format: Article
Language:English
Subjects:
Aged
Aged, 80 and over
consumer satisfaction
elderly
Female
food service
food services
Food Services - standards
Homes for the Aged
Humans
Long-term care
Male
Middle Aged
nutrition
Patient Satisfaction
Personal Autonomy
Quality of Life
Reproducibility of Results
Saskatchewan
satisfaction survey
Surveys and Questionnaires
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Summary:The purpose of this study was to develop a survey tool for assessing the satisfaction of elderly long-term care (LTC) residents with the meals and food services they receive, as well as to assess quality of life issues related to eating. Food service delivery should be provided in an environment that fosters autonomy, interpersonal relations, and security. The questionnaire was administered as face-to-face interviews with 205 residents (> or = 65 years of age) of 13 LTC facilities in Saskatoon, Saskatchewan, Canada (participation rate = 67%). Residents expressed some concern with food variety, quality, taste, and appearance, and with the posting of menus. Quality of life issues were mostly positive; however, residents were less satisfied with areas related to their autonomy such as food choice and snack availability.
ISSN:0163-9366
1540-8566
DOI:10.1300/J052v24n02_02