Accuracy and Response Time When Clerks Are Used for Telephone Triage

In the past two decades, there has been a large increase in the number and use of telephone triage programs in the US. A discussion of the timeliness and accuracy of the clerk's notifications to both in-house and home nurses is discussed.

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Bibliographic Details
Published in:Clinical pediatrics 2006-04, Vol.45 (3), p.267-269
Main Authors: Klasner, Ann E., King, William D., Crews, Tanya B., Monroe, Kathy W.
Format: Article
Language:English
Subjects:
Accuracy
Alabama
Allied Health Personnel
Evaluation Studies as Topic
Hospitals, Pediatric
Hotlines - economics
Hotlines - organization & administration
Hotlines - statistics & numerical data
Humans
Response time
Retrospective Studies
Telemedicine
Time Factors
Triage - methods
Triage - statistics & numerical data
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Description
Summary:In the past two decades, there has been a large increase in the number and use of telephone triage programs in the US. A discussion of the timeliness and accuracy of the clerk's notifications to both in-house and home nurses is discussed.
ISSN:0009-9228
1938-2707
DOI:10.1177/000992280604500310