Refugee perceptions of the quality of healthcare: findings from a participatory assessment in Ngara, Tanzania

This article describes the findings of a participatory assessment of Burundian and Rwandan refugees' perceptions of the quality of health services in camps in Ngara, Tanzania. Taking a beneficiary‐centred approach, it examines a collaborative effort by several agencies to develop a generic fiel...

Full description

Saved in:
Bibliographic Details
Published in:Disasters 2005-12, Vol.29 (4), p.291-309
Main Authors: Rutta, Edmund, Williams, Holly, Mwansasu, Andwele, Mung'ong'o, Fredrick, Burke, Heather, Gongo, Ramadhani, Veneranda, Rwegasira, Qassim, Mohamed
Format: Article
Language:English
Subjects:
Adolescent
Adult
Aged
Burundian and Rwandan refugees
Camps
Disasters
Female
Focus Groups
Funeral Rites - psychology
Health care
Health services
healthcare service
Humanitarian intervention
Humans
Male
Mental Health
Middle Aged
participatory assessment
Perception
perceptions
Quality of Health Care - standards
Quality of Health Care - statistics & numerical data
Refugees
Refugees - psychology
Social problems
Social Support
Tanzania
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This article describes the findings of a participatory assessment of Burundian and Rwandan refugees' perceptions of the quality of health services in camps in Ngara, Tanzania. Taking a beneficiary‐centred approach, it examines a collaborative effort by several agencies to develop a generic field guide to analyse refugees' views of healthcare services. The objective was to gather information that would contribute to significant improvements in the care offered in the camps. Although the primary focus was on healthcare, several broader questions considered other general apprehensions that might influence the way refugees perceive their healthcare. Findings indicated that while refugees in Ngara were generally satisfied with the quality of healthcare provided and healthcare promotion activities, recognition of some key refugee concerns would assist healthcare providers in enhancing services. With increasing need for refugee community participation in evaluating humanitarian assistance, this assessment has relevance both in the context of Ngara and beyond.
ISSN:0361-3666
1467-7717
DOI:10.1111/j.0361-3666.2005.00293.x