Empowerment and Team Effectiveness: An Empirical Test of an Integrated Model

The authors developed a model of team empowerment as an emergent state linking inputs (I) with processes (P) and, thereby, with outcomes (O) in the context of an expanded team IPO framework. Using survey responses from 452 members of 121 empowered service technician teams, along with archival quanti...

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Bibliographic Details
Published in:Journal of applied psychology 2006-01, Vol.91 (1), p.97-108
Main Authors: Mathieu, John E, Gilson, Lucy L, Ruddy, Thomas M
Format: Article
Language:English
Subjects:
Adult
Biological and medical sciences
Consumer Behavior
Cooperative Behavior
Empirical Research
Empowerment
Female
Fundamental and applied biological sciences. Psychology
Group analysis
Group Processes
Human
Humans
Industrial psychology
Input
Job satisfaction
Male
Occupational psychology
Organizational Behavior
Organizational Effectiveness
Outcomes
Power (Psychology)
Processes
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Regression analysis
Sample surveys
Social psychology
Survey analysis
Surveys and Questionnaires
Teams
Teamwork
Work condition. Job performance. Stress
Work Teams
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Summary:The authors developed a model of team empowerment as an emergent state linking inputs (I) with processes (P) and, thereby, with outcomes (O) in the context of an expanded team IPO framework. Using survey responses from 452 members of 121 empowered service technician teams, along with archival quantitative performance and customer satisfaction criteria, the authors tested the model using structural equation modeling techniques. The model was generally supported, although areas for improvement were evident. Specifically, empowerment partially mediated the influences of various inputs on team processes, whereas team processes fully mediated the influence of empowerment on outcomes. Directions for future research and application are discussed.
ISSN:0021-9010
1939-1854
DOI:10.1037/0021-9010.91.1.97