Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population

We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In t...

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Bibliographic Details
Published in:Journal of telemedicine and telecare 2001-01, Vol.7 (4), p.206-211
Main Authors: Krousel-Wood, M A, Re, R N, Abdoh, A, Bradford, D, Kleit, A, Chambers, R, Altobello, C, Ginther, B, Gomez, N
Format: Article
Language:English
Subjects:
Aged
Attitude of Health Personnel
Consumer Behavior
Female
Humans
Hypertension - diagnosis
Hypertension - therapy
Louisiana
Male
Patient Satisfaction
Remote Consultation - standards
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Summary:We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In the 12-month study, there were 107 pairs of visits. The physicians reported a small but significant increase in workload, mental effort, technical skills and visit duration for telemedicine when compared with face-to-face consultations. They noted that the telemedicine system worked well in the majority of cases and could reduce the need for future treatment. Patients reported slightly but significantly higher satisfaction scores for the following for in-person than for telemedicine meetings: technical quality, interpersonal care and time spent. Patients reported high satisfaction scores for both telemedicine and in-person visits.
ISSN:1357-633X
1758-1109
DOI:10.1258/1357633011936417