The balanced scorecard. "Tool or toy" in hospitals

The change in hospital funding with diagnosis related groups (DRG), medical advances as well as demographic changes will call for new quantitative and qualitative standards imposed on German hospitals. Increasing costs and competition in the health care sector requires new and innovative strategies...

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Bibliographic Details
Published in:Der Anaesthesist 2003-10, Vol.52 (10), p.947-956
Main Authors: Brinkmann, A, Gebhard, F, Isenmann, R, Bothner, U, Mohl, U, Schwilk, B
Format: Article
Language:ger
Subjects:
Economics, Hospital
Germany
Hospital Administration - trends
Hospitals - standards
Humans
Patient Satisfaction
Staff Development
Online Access:Get full text
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Summary:The change in hospital funding with diagnosis related groups (DRG), medical advances as well as demographic changes will call for new quantitative and qualitative standards imposed on German hospitals. Increasing costs and competition in the health care sector requires new and innovative strategies for resource management. Today's policy is mainly defined by rationing and intensified workload. The introduction of DRGs will presumably further constrict management perspectives on pure financial aspects. However, to ensure future development, compassionate services and continued existence of hospitals, a balance of seemingly conflicting perspectives, such as finance, customer, process, learning and growth are of utmost importance. Herein doctors and nurses in leading positions should play a key role in changing management practice. For several years the balanced scorecard has been successfully used as a strategic management concept in non-profit organizations, even in the health care sector. This concept complies with the multidimensional purposes of hospitals and focuses on policy deployment. Finally it gives the opportunity to involve all employees in the original development, communication and execution of a balanced scorecard approach.
ISSN:0003-2417
DOI:10.1007/s00101-003-0574-z