Communications and emotions

Mounting evidence has shown clearly that these goals are achievable and that these skills can be taught, do change patient satisfaction, and can be retained over time. 4 In this edition of the BMJ, Maguire and Pitceathly present an overview, detailing those tasks that should be considered as key com...

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Bibliographic Details
Published in:BMJ 2002-09, Vol.325 (7366), p.672-672
Main Author: Buckman, Robert
Format: Article
Language:English
Subjects:
Communication
Emotions
Humans
Interpersonal communication
Palliative care
Patient satisfaction
Patients
Physician patient relationships
Physician-Patient Relations
Professional Competence - standards
Skills
Citations: Items that cite this one
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Summary:Mounting evidence has shown clearly that these goals are achievable and that these skills can be taught, do change patient satisfaction, and can be retained over time. 4 In this edition of the BMJ, Maguire and Pitceathly present an overview, detailing those tasks that should be considered as key communication skills and surveying the research, teaching, and retention of those skills. 5 All of this makes the task of handling emotions-the patient's and the doctor's-even more important. A paper by Luck and colleagues in this issue (p 679 )shows that they are a valid measure of the quality of doctors' care. 7 Recording the interview with feedback on video is also effective. 8 Specific tasks, including breaking bad news, can be approached by using relatively straightforward strategies that can alter the professional's sense of competence. 8 9 In terms of wider availability of teaching materials, videos and CD Roms can show how complex situations may be approached by using basic strategies and relatively simple techniques. 10 Expectations of the general public and of our patients are high.
ISSN:0959-8138
0959-8146
1468-5833
1756-1833
DOI:10.1136/bmj.325.7366.672