Health providers’ opinions on provider–client relations: results of a multi-country study to test Health Workers for Change

A multi-centre study in four African countries was undertaken to test the acceptability and effectiveness of Health Workers for Change, a methodology to explore provider–client relations within a gender-sensitive context. This intervention addresses the interpersonal component of quality of care. Th...

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Bibliographic Details
Published in:Health policy and planning 2001-09, Vol.16 (suppl-1), p.19-23
Main Authors: Fonn, S, Mtonga, AS, Nkoloma, HC, Bantebya Kyomuhendo, G, Dasilva, L, Kazilimani, E, Davis, S, Dia, R
Format: Article
Language:English
Subjects:
Africa
Attitude of Health Personnel
Caring
Case studies
Client relationships
Corporate culture
Cross-Cultural Comparison
Cross-national analysis
Educational Status
Effectiveness studies
Female
Gender
Health administration
Health Care Reform - organization & administration
Health facilities
Health Personnel - education
Health planning
Health services
Health Services Research
Humans
Male
Medical personnel
Methodology
Mozambique
Opinion
Organizational change
Organizational Innovation
Prejudice
Professional-Patient Relations
Quality of care
Quality of Health Care
Rural areas
Senegal
Social Change
Uganda
Women's Health Services - standards
Womens health
Workers
Workshops
Zambia
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Summary:A multi-centre study in four African countries was undertaken to test the acceptability and effectiveness of Health Workers for Change, a methodology to explore provider–client relations within a gender-sensitive context. This intervention addresses the interpersonal component of quality of care. The methodology, consisting of six workshops, was implemented by research teams in Zambia, Senegal, Mozambique and Uganda. It was found to be acceptable within in a range of cultural and primary health care settings. The workshops allowed difficult issues such as prejudice and bribery to be discussed openly, fostered problem solving and the development of practical plans to address problems that could strengthen district health systems.
ISSN:0268-1080
1460-2237
DOI:10.1093/heapol/16.suppl_1.19