Increasing the impact of health plan report cards by addressing consumers' concerns

Most plan report cards that compare the performance of health plans have framed the decision about plan choice as an opportunity to get better-quality care. This study uses a controlled experimental design to examine the effect of reframing the health plan choice decision to one that emphasizes prot...

Full description

Saved in:
Bibliographic Details
Published in:Health Affairs 2000-09, Vol.19 (5), p.138-143
Main Authors: Hibbard, J H, Harris-Kojetin, L, Mullin, P, Lubalin, J, Garfinkel, S
Format: Article
Language:English
Subjects:
Agreements
Attitude to Health
Consumer Behavior
Consumer education
Consumers
Data collection
Dependent variables
Experimental design
Frame analysis
Health
Health care delivery
Health care policy
Health insurance
Health services
Humans
Independent variables
Information dissemination
Information Services - standards
Insurance, Health - standards
Needs Assessment
Patient Education as Topic - methods
Quality
Quality of care
Quality of Health Care
Quality of service
Questionnaires
Risk
Risk Factors
Risk-Taking
State employees
Statistical analysis
Studies
Surveys and Questionnaires
United States
Variables
Willingness to pay
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c447t-c15fbc2bf1428f5261cd0948f214ef630912625a2b46da4fce1f4f87d6bfab743
cites
container_end_page 143
container_issue 5
container_start_page 138
container_title Health Affairs
container_volume 19
creator Hibbard, J H
Harris-Kojetin, L
Mullin, P
Lubalin, J
Garfinkel, S
description Most plan report cards that compare the performance of health plans have framed the decision about plan choice as an opportunity to get better-quality care. This study uses a controlled experimental design to examine the effect of reframing the health plan choice decision to one that emphasizes protecting oneself from possible risk. The findings show that framing the health plan decision using a risk message has a consistent and significant positive impact on how consumers comprehend, value, and weight comparative performance information.
doi_str_mv 10.1377/hlthaff.19.5.138
format article
fullrecord <record><control><sourceid>proquest_pubme</sourceid><recordid>TN_cdi_proquest_miscellaneous_72266739</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>72266739</sourcerecordid><originalsourceid>FETCH-LOGICAL-c447t-c15fbc2bf1428f5261cd0948f214ef630912625a2b46da4fce1f4f87d6bfab743</originalsourceid><addsrcrecordid>eNqF0UtLBSEUB3CJom6PfauQgqLF3DyOj3EZl14QtKjW4jjaTMwrnSH69tlrE0QbFfn513NEaB_IEnIpz-p2qo33S1BLnnaKNbQAzljGKSnW0YJQWWRUAt9C2zE-EyIoELWJttKoqBCwQPc3vQ3OxKZ_wlPtcNONxk548Lh2JqXjsTU9Dm4cwoStCVXE5Rs2VRVc_Dxkhz7OnQvx5GNpXejjLtrwpo1u73veQY-XFw-r6-z27upmdX6bWcbklFngvrS09MBo4TkVYCuiWOEpMOdFThRQQbmhJROVYd468MwXshKlN6Vk-Q46_sodw_AyuzjpronWtenFbpijljTVKHP1L4RCkVxymeDRL_g8zKFPRWhKpEhxFCCpw78VY4op_nHnwTeay85VegxNZ8Kb_ml9AqdfoG6e6tcmOB0707aJg06dnFw_gdJcp2_N3wFG-5RB</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>204494959</pqid></control><display><type>article</type><title>Increasing the impact of health plan report cards by addressing consumers' concerns</title><source>International Bibliography of the Social Sciences (IBSS)</source><source>ABI/INFORM global</source><source>Politics Collection</source><source>PAIS Index</source><source>ProQuest Social Science Premium Collection</source><creator>Hibbard, J H ; Harris-Kojetin, L ; Mullin, P ; Lubalin, J ; Garfinkel, S</creator><creatorcontrib>Hibbard, J H ; Harris-Kojetin, L ; Mullin, P ; Lubalin, J ; Garfinkel, S</creatorcontrib><description>Most plan report cards that compare the performance of health plans have framed the decision about plan choice as an opportunity to get better-quality care. This study uses a controlled experimental design to examine the effect of reframing the health plan choice decision to one that emphasizes protecting oneself from possible risk. The findings show that framing the health plan decision using a risk message has a consistent and significant positive impact on how consumers comprehend, value, and weight comparative performance information.</description><identifier>ISSN: 0278-2715</identifier><identifier>EISSN: 1544-5208</identifier><identifier>DOI: 10.1377/hlthaff.19.5.138</identifier><identifier>PMID: 10992661</identifier><language>eng</language><publisher>United States: Health Affairs</publisher><subject>Agreements ; Attitude to Health ; Consumer Behavior ; Consumer education ; Consumers ; Data collection ; Dependent variables ; Experimental design ; Frame analysis ; Health ; Health care delivery ; Health care policy ; Health insurance ; Health services ; Humans ; Independent variables ; Information dissemination ; Information Services - standards ; Insurance, Health - standards ; Needs Assessment ; Patient Education as Topic - methods ; Quality ; Quality of care ; Quality of Health Care ; Quality of service ; Questionnaires ; Risk ; Risk Factors ; Risk-Taking ; State employees ; Statistical analysis ; Studies ; Surveys and Questionnaires ; United States ; Variables ; Willingness to pay</subject><ispartof>Health Affairs, 2000-09, Vol.19 (5), p.138-143</ispartof><rights>Copyright The People to People Health Foundation, Inc., Project HOPE Sep/Oct 2000</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c447t-c15fbc2bf1428f5261cd0948f214ef630912625a2b46da4fce1f4f87d6bfab743</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.proquest.com/docview/2076266211/fulltextPDF?pq-origsite=primo$$EPDF$$P50$$Gproquest$$H</linktopdf><linktohtml>$$Uhttps://www.proquest.com/docview/2076266211?pq-origsite=primo$$EHTML$$P50$$Gproquest$$H</linktohtml><link.rule.ids>314,780,784,11688,12847,21387,21394,27866,27924,27925,33223,33611,33612,33985,33986,36060,36061,43733,43948,44363,74221,74468,74895</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/10992661$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Hibbard, J H</creatorcontrib><creatorcontrib>Harris-Kojetin, L</creatorcontrib><creatorcontrib>Mullin, P</creatorcontrib><creatorcontrib>Lubalin, J</creatorcontrib><creatorcontrib>Garfinkel, S</creatorcontrib><title>Increasing the impact of health plan report cards by addressing consumers' concerns</title><title>Health Affairs</title><addtitle>Health Aff (Millwood)</addtitle><description>Most plan report cards that compare the performance of health plans have framed the decision about plan choice as an opportunity to get better-quality care. This study uses a controlled experimental design to examine the effect of reframing the health plan choice decision to one that emphasizes protecting oneself from possible risk. The findings show that framing the health plan decision using a risk message has a consistent and significant positive impact on how consumers comprehend, value, and weight comparative performance information.</description><subject>Agreements</subject><subject>Attitude to Health</subject><subject>Consumer Behavior</subject><subject>Consumer education</subject><subject>Consumers</subject><subject>Data collection</subject><subject>Dependent variables</subject><subject>Experimental design</subject><subject>Frame analysis</subject><subject>Health</subject><subject>Health care delivery</subject><subject>Health care policy</subject><subject>Health insurance</subject><subject>Health services</subject><subject>Humans</subject><subject>Independent variables</subject><subject>Information dissemination</subject><subject>Information Services - standards</subject><subject>Insurance, Health - standards</subject><subject>Needs Assessment</subject><subject>Patient Education as Topic - methods</subject><subject>Quality</subject><subject>Quality of care</subject><subject>Quality of Health Care</subject><subject>Quality of service</subject><subject>Questionnaires</subject><subject>Risk</subject><subject>Risk Factors</subject><subject>Risk-Taking</subject><subject>State employees</subject><subject>Statistical analysis</subject><subject>Studies</subject><subject>Surveys and Questionnaires</subject><subject>United States</subject><subject>Variables</subject><subject>Willingness to pay</subject><issn>0278-2715</issn><issn>1544-5208</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2000</creationdate><recordtype>article</recordtype><sourceid>7TQ</sourceid><sourceid>8BJ</sourceid><sourceid>ALSLI</sourceid><sourceid>DPSOV</sourceid><sourceid>M0C</sourceid><sourceid>M2L</sourceid><sourceid>M2R</sourceid><recordid>eNqF0UtLBSEUB3CJom6PfauQgqLF3DyOj3EZl14QtKjW4jjaTMwrnSH69tlrE0QbFfn513NEaB_IEnIpz-p2qo33S1BLnnaKNbQAzljGKSnW0YJQWWRUAt9C2zE-EyIoELWJttKoqBCwQPc3vQ3OxKZ_wlPtcNONxk548Lh2JqXjsTU9Dm4cwoStCVXE5Rs2VRVc_Dxkhz7OnQvx5GNpXejjLtrwpo1u73veQY-XFw-r6-z27upmdX6bWcbklFngvrS09MBo4TkVYCuiWOEpMOdFThRQQbmhJROVYd468MwXshKlN6Vk-Q46_sodw_AyuzjpronWtenFbpijljTVKHP1L4RCkVxymeDRL_g8zKFPRWhKpEhxFCCpw78VY4op_nHnwTeay85VegxNZ8Kb_ml9AqdfoG6e6tcmOB0707aJg06dnFw_gdJcp2_N3wFG-5RB</recordid><startdate>20000901</startdate><enddate>20000901</enddate><creator>Hibbard, J H</creator><creator>Harris-Kojetin, L</creator><creator>Mullin, P</creator><creator>Lubalin, J</creator><creator>Garfinkel, S</creator><general>Health Affairs</general><general>The People to People Health Foundation, Inc., Project HOPE</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>0-V</scope><scope>3V.</scope><scope>7RV</scope><scope>7T2</scope><scope>7TQ</scope><scope>7WY</scope><scope>7WZ</scope><scope>7X7</scope><scope>7XB</scope><scope>87Z</scope><scope>88C</scope><scope>88E</scope><scope>88J</scope><scope>8AO</scope><scope>8BJ</scope><scope>8C1</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8FL</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AN0</scope><scope>ATCPS</scope><scope>AZQEC</scope><scope>BEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BHPHI</scope><scope>C1K</scope><scope>CCPQU</scope><scope>DHY</scope><scope>DON</scope><scope>DPSOV</scope><scope>DWQXO</scope><scope>FQK</scope><scope>FRNLG</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HCIFZ</scope><scope>JBE</scope><scope>K60</scope><scope>K6~</scope><scope>K9.</scope><scope>KB0</scope><scope>KC-</scope><scope>L.-</scope><scope>M0C</scope><scope>M0S</scope><scope>M0T</scope><scope>M1P</scope><scope>M2L</scope><scope>M2O</scope><scope>M2R</scope><scope>MBDVC</scope><scope>NAPCQ</scope><scope>PATMY</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PYCSY</scope><scope>Q9U</scope><scope>0U~</scope><scope>1-H</scope><scope>L.0</scope><scope>7TS</scope><scope>7X8</scope></search><sort><creationdate>20000901</creationdate><title>Increasing the impact of health plan report cards by addressing consumers' concerns</title><author>Hibbard, J H ; Harris-Kojetin, L ; Mullin, P ; Lubalin, J ; Garfinkel, S</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c447t-c15fbc2bf1428f5261cd0948f214ef630912625a2b46da4fce1f4f87d6bfab743</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2000</creationdate><topic>Agreements</topic><topic>Attitude to Health</topic><topic>Consumer Behavior</topic><topic>Consumer education</topic><topic>Consumers</topic><topic>Data collection</topic><topic>Dependent variables</topic><topic>Experimental design</topic><topic>Frame analysis</topic><topic>Health</topic><topic>Health care delivery</topic><topic>Health care policy</topic><topic>Health insurance</topic><topic>Health services</topic><topic>Humans</topic><topic>Independent variables</topic><topic>Information dissemination</topic><topic>Information Services - standards</topic><topic>Insurance, Health - standards</topic><topic>Needs Assessment</topic><topic>Patient Education as Topic - methods</topic><topic>Quality</topic><topic>Quality of care</topic><topic>Quality of Health Care</topic><topic>Quality of service</topic><topic>Questionnaires</topic><topic>Risk</topic><topic>Risk Factors</topic><topic>Risk-Taking</topic><topic>State employees</topic><topic>Statistical analysis</topic><topic>Studies</topic><topic>Surveys and Questionnaires</topic><topic>United States</topic><topic>Variables</topic><topic>Willingness to pay</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Hibbard, J H</creatorcontrib><creatorcontrib>Harris-Kojetin, L</creatorcontrib><creatorcontrib>Mullin, P</creatorcontrib><creatorcontrib>Lubalin, J</creatorcontrib><creatorcontrib>Garfinkel, S</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>ProQuest Social Sciences Premium Collection【Remote access available】</collection><collection>ProQuest Central (Corporate)</collection><collection>ProQuest Nursing and Allied Health Journals</collection><collection>Health and Safety Science Abstracts (Full archive)</collection><collection>PAIS Index</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Health and Medical</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection</collection><collection>Healthcare Administration Database (Alumni)</collection><collection>Medical Database (Alumni Edition)</collection><collection>Social Science Database (Alumni Edition)</collection><collection>ProQuest Pharma Collection</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>Public Health Database</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central</collection><collection>ProQuest Social Science Premium Collection</collection><collection>British Nursing Database</collection><collection>Agricultural &amp; Environmental Science Collection</collection><collection>ProQuest Central Essentials</collection><collection>eLibrary</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest Natural Science Collection</collection><collection>Environmental Sciences and Pollution Management</collection><collection>ProQuest One Community College</collection><collection>PAIS International</collection><collection>PAIS International (Ovid)</collection><collection>Politics Collection</collection><collection>ProQuest Central</collection><collection>International Bibliography of the Social Sciences</collection><collection>Business Premium Collection (Alumni)</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>SciTech Premium Collection</collection><collection>International Bibliography of the Social Sciences</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ProQuest Health &amp; Medical Complete (Alumni)</collection><collection>Nursing &amp; Allied Health Database (Alumni Edition)</collection><collection>ProQuest Politics Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM global</collection><collection>Health &amp; Medical Collection (Alumni Edition)</collection><collection>Health Management Database (Proquest)</collection><collection>PML(ProQuest Medical Library)</collection><collection>Political Science Database (Proquest)</collection><collection>Research Library (ProQuest)</collection><collection>Social Science Database (ProQuest)</collection><collection>Research Library (Corporate)</collection><collection>Nursing &amp; Allied Health Premium</collection><collection>Environmental Science Database</collection><collection>ProQuest One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>Environmental Science Collection</collection><collection>ProQuest Central Basic</collection><collection>Global News &amp; ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>ABI/INFORM Professional Standard</collection><collection>Physical Education Index</collection><collection>MEDLINE - Academic</collection><jtitle>Health Affairs</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Hibbard, J H</au><au>Harris-Kojetin, L</au><au>Mullin, P</au><au>Lubalin, J</au><au>Garfinkel, S</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Increasing the impact of health plan report cards by addressing consumers' concerns</atitle><jtitle>Health Affairs</jtitle><addtitle>Health Aff (Millwood)</addtitle><date>2000-09-01</date><risdate>2000</risdate><volume>19</volume><issue>5</issue><spage>138</spage><epage>143</epage><pages>138-143</pages><issn>0278-2715</issn><eissn>1544-5208</eissn><abstract>Most plan report cards that compare the performance of health plans have framed the decision about plan choice as an opportunity to get better-quality care. This study uses a controlled experimental design to examine the effect of reframing the health plan choice decision to one that emphasizes protecting oneself from possible risk. The findings show that framing the health plan decision using a risk message has a consistent and significant positive impact on how consumers comprehend, value, and weight comparative performance information.</abstract><cop>United States</cop><pub>Health Affairs</pub><pmid>10992661</pmid><doi>10.1377/hlthaff.19.5.138</doi><tpages>6</tpages><oa>free_for_read</oa></addata></record>
fulltext fulltext
identifier ISSN: 0278-2715
ispartof Health Affairs, 2000-09, Vol.19 (5), p.138-143
issn 0278-2715
1544-5208
language eng
recordid cdi_proquest_miscellaneous_72266739
source International Bibliography of the Social Sciences (IBSS); ABI/INFORM global; Politics Collection; PAIS Index; ProQuest Social Science Premium Collection
subjects Agreements
Attitude to Health
Consumer Behavior
Consumer education
Consumers
Data collection
Dependent variables
Experimental design
Frame analysis
Health
Health care delivery
Health care policy
Health insurance
Health services
Humans
Independent variables
Information dissemination
Information Services - standards
Insurance, Health - standards
Needs Assessment
Patient Education as Topic - methods
Quality
Quality of care
Quality of Health Care
Quality of service
Questionnaires
Risk
Risk Factors
Risk-Taking
State employees
Statistical analysis
Studies
Surveys and Questionnaires
United States
Variables
Willingness to pay
title Increasing the impact of health plan report cards by addressing consumers' concerns
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-01T05%3A01%3A21IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_pubme&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Increasing%20the%20impact%20of%20health%20plan%20report%20cards%20by%20addressing%20consumers'%20concerns&rft.jtitle=Health%20Affairs&rft.au=Hibbard,%20J%20H&rft.date=2000-09-01&rft.volume=19&rft.issue=5&rft.spage=138&rft.epage=143&rft.pages=138-143&rft.issn=0278-2715&rft.eissn=1544-5208&rft_id=info:doi/10.1377/hlthaff.19.5.138&rft_dat=%3Cproquest_pubme%3E72266739%3C/proquest_pubme%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c447t-c15fbc2bf1428f5261cd0948f214ef630912625a2b46da4fce1f4f87d6bfab743%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=204494959&rft_id=info:pmid/10992661&rfr_iscdi=true