Reconsidering Models of Patient Satisfaction and Behavioral Intentions

This article considers several models of how patients integrate their reactions to hospital attributes and how these reactions impact their overall satisfaction and behavioral intentions. It finds that patients combine their reactions to the attributes by means of noncompensatory and nonlinear model...

Full description

Saved in:
Bibliographic Details
Published in:Health care management review 2003-01, Vol.28 (1), p.7-20
Main Authors: Otani, Koichiro, Kurz, Richard S., Burroughs, Thomas E., Waterman, Brian
Format: Article
Language:English
Subjects:
Adolescent
Adult
Aged
Cognition & reasoning
Cross-Sectional Studies
Decision making
Diminishing marginal utility
Female
Health care
Hospital Administration - standards
Hospital-Patient Relations
Hospitals
Humans
Hypotheses
Intention
Male
Mathematical models
Middle Aged
Missouri
Models, Statistical
Nursing care
Patient satisfaction
Patient Satisfaction - statistics & numerical data
Patients
Probability
Quality Indicators, Health Care
Quality of Health Care - statistics & numerical data
Quality of service
Sampling Studies
Studies
Utility functions
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This article considers several models of how patients integrate their reactions to hospital attributes and how these reactions impact their overall satisfaction and behavioral intentions. It finds that patients combine their reactions to the attributes by means of noncompensatory and nonlinear models to form their overall satisfaction or behavioral intentions.
ISSN:0361-6274
1550-5030
DOI:10.1097/00004010-200301000-00002