Building the information bridge to cross the quality chasm

In discussions with health system leaders and a review of the literature, no clear answer to two basic questions was found: 1. What types of investments in IT will produce the most value for health delivery systems? 2. Are these the same investments that will produce value for patients, consumers, a...

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Bibliographic Details
Published in:Frontiers of health services management 2003, Vol.19 (3), p.35-38
Main Author: Coye, Molly J
Format: Article
Language:English
Subjects:
Automation
Committees
Consumers
Diffusion of Innovation
Efficiency
Executives
Health administration
Health care industry
Health Services Administration - standards
Information Systems
Information technology
Investments
Market shares
Measurement
Objectives
Organizational Objectives
Productivity
Quality improvement
Return on investment
Total Quality Management
United States
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Summary:In discussions with health system leaders and a review of the literature, no clear answer to two basic questions was found: 1. What types of investments in IT will produce the most value for health delivery systems? 2. Are these the same investments that will produce value for patients, consumers, and the US? To measure the value of IT investments, executive teams would ideally move through at least the following four steps: 1. Decide what business objectives the investment is intended to advance. 2. Decide which work processes will have to change in order to realize the first-order improvements, and by how much. 3. Track progress against these business goal and process end points. 4. Report regularly on the value realized from IT investments.
ISSN:0748-8157
2475-2797
DOI:10.1097/01974520-200301000-00006