Bariatric Support Line: A Prospective Study of Support Line Activity

In this prospective study, we examine the workload of the North London Obesity Surgery Service Bariatric telephone support line (BTSL) and its effects on service provision. Over a 3-month period (June to August 2008), a prospective record was kept of all calls, who they were from, whether the patien...

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Bibliographic Details
Published in:Obesity surgery 2010-03, Vol.20 (3), p.346-348
Main Authors: McDougall, Kirsten, Segaran, Ella, Sufi, Pratik, Heath, Dugal I.
Format: Article
Language:English
Subjects:
Bariatric Surgery - psychology
Body Mass Index
Clinical Report
Female
Gastrointestinal surgery
Hotlines - statistics & numerical data
Humans
Male
Medicine
Medicine & Public Health
Obesity
Obesity, Morbid - psychology
Obesity, Morbid - surgery
Patient Compliance
Patient education
Patient Satisfaction
Postoperative Period
Preoperative Period
Prospective Studies
Social Support
Surgery
Telemedicine
Time Factors
Treatment Outcome
Weight Loss - physiology
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Summary:In this prospective study, we examine the workload of the North London Obesity Surgery Service Bariatric telephone support line (BTSL) and its effects on service provision. Over a 3-month period (June to August 2008), a prospective record was kept of all calls, who they were from, whether the patient was presurgery or postsurgery, the type of procedure planned or undertaken, the nature of the enquiry, and the time taken to answer the query. Seventy-five (72%) calls were related to patients who were postsurgery and 29 (28%) presurgery. Patients scheduled for or having undergone Roux-en-Y gastric bypass accounted for 46 (44%) calls; 24 (23%) were preprocedure and 22 (21%) postprocedure. Patients scheduled for or having undergone gastric banding accounted for 56 (54%) calls; five (0.5%) were preprocedure and 51 (49%) postprocedure. Patients undergoing sleeve gastrectomy accounted for two (
ISSN:0960-8923
1708-0428
DOI:10.1007/s11695-009-9930-7