User satisfaction with rehabilitation services delivered using Internet video

Rehabilitation services to four remote sites in New Brunswick were delivered via PC-based videoconferencing equipment, using ADSL connections to the Internet. Approximately 40 people used the equipment over 18 months. There were 32 videoconference sessions. A total of 60 questionnaires were returned...

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Bibliographic Details
Published in:Journal of telemedicine and telecare 2003-01, Vol.9 (3), p.180-183
Main Authors: Hughes, G, Hudgins, B, Hooper, J E, Wallace, B
Format: Article
Language:English
Subjects:
Humans
Internet
New Brunswick
Patient Satisfaction
Rehabilitation - methods
Remote Consultation - instrumentation
Remote Consultation - methods
Remote Consultation - standards
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Summary:Rehabilitation services to four remote sites in New Brunswick were delivered via PC-based videoconferencing equipment, using ADSL connections to the Internet. Approximately 40 people used the equipment over 18 months. There were 32 videoconference sessions. A total of 60 questionnaires were returned (a 94% response rate). In 31 of the 32 videoconferences, a connection was successfully established between the computers. The videoconferences lasted on average 20 min. The most frequent applications were viewing of rehabilitative equipment and video communication. The technology was found to be useful and provided an enhanced form of communication from the video component. There were some problems with the stability and reliability of the equipment.
ISSN:1357-633X
1758-1109
DOI:10.1258/135763303767150012