Consumer satisfaction with mental health treatment

Reviews literature on the evaluation of consumer satisfaction with mental health treatment. The methods of assessing consumer satisfaction, methodological issues in studies assessing satisfaction, results of the studies, and the value of consumer evaluation are discussed. Consumer evaluation is foun...

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Bibliographic Details
Published in:Psychological bulletin 1982-03, Vol.91 (2), p.244-259
Main Author: Lebow, Jay
Format: Article
Language:English
Subjects:
BIBLIOGRAPHY
Client Attitudes
Community Mental Health Services
Consumer Attitudes
Consumer Behavior
Human
Humans
Literature Review
Mental Disorders - therapy
MENTAL HEALTH AND/OR ILLNESS
Mental Health Program Evaluation
Mental Health Services
METHODOLOGICAL CONCEPTS
Methodology
PERSONALITY AND HUMAN NATURE
Satisfaction
TREATMENT
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Description
Summary:Reviews literature on the evaluation of consumer satisfaction with mental health treatment. The methods of assessing consumer satisfaction, methodological issues in studies assessing satisfaction, results of the studies, and the value of consumer evaluation are discussed. Consumer evaluation is found to be a useful though flawed method of assessing services. It is concluded that consumer evaluation should be included in a multimethod treatment evaluation. (3 p ref)
ISSN:0033-2909
1939-1455
DOI:10.1037/0033-2909.91.2.244