Integrative performance evaluation for supply chain system based on logarithm triangular fuzzy number-AHP method

• Published in: Kybernetes 2009-01, Vol.38 (10), p.1760-1770
• Main Author: Yang, Jianhua
• Format: Article
• Language: English
• Subjects: Performance evaluation; Supply chains
• ISSN: 0368-492X; 1758-7883
• DOI: 10.1108/03684920910994277

Purpose - The purpose of this paper is to analyse the efficiency and benefits of supply chain (SC) scientifically and validate the usability of methods on performance evaluation index system.Design methodology approach - At the performance evaluation index, the enhanced balanced scorecards (BSC) are developed based on the BSC. Regarding society environment and future development, the construction of performance evaluation index system includes five aspects such as finance, customer service, intra-flow process, learning and development, and society development within SC. The indexes of performance evaluation system are all quantified to achieve their practical application. Another new point is that the logarithm triangular fuzzy number-analytic hierarchy process (AHP) method expanding from fuzzy environment and developing from traditional AHP method is creatively used to evaluate the integrative performance evaluation index system.Findings - The enhanced BSC and the special AHP method can overcome some disadvantages that experts directly give definite numbers when the traditional method is used to value certainty and evaluate the qualitative index. It is a scientific qualitative and quantitative evaluation tool.Research limitations implications - Accessibility and availability of data are the main limitations affecting which model will be applied.Practical implications - This paper is a very useful method for SC managers.Originality value - The new approach of performance evaluation index system is attempted due to structure and fuzzy sets. The paper is aimed at operational researchers, engineers and special managers.