Creative Customer Service Management

The term "customer service" is used today in the field of logistics management to describe a host of different but critically interrelated activities. Some authors view customer service as all activities which bind a corporation and its customers together to further a sales relationship. O...

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Bibliographic Details
Published in:International journal of physical distribution and materials management 1983-03, Vol.13 (3), p.34-50
Main Author: Gaither Tucker, Frances
Format: Article
Language:English
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Summary:The term "customer service" is used today in the field of logistics management to describe a host of different but critically interrelated activities. Some authors view customer service as all activities which bind a corporation and its customers together to further a sales relationship. Other authors view customer service as a package of measurable activities which provide utility to customers or optimum levels of service.
ISSN:0269-8218
DOI:10.1108/eb014559