Discovering the information professional: organisational culture in a digital world

This paper looks at issues regarding the place of the information professional in organisations where change processes are technologically driven or aided by technology. The case study examines the changing use of information sources by managers within the International Service for National Agricult...

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Bibliographic Details
Published in:Online information review 2001-01, Vol.25 (6), p.388-396
Main Authors: Preston, Hugh, Allmand, Monica
Format: Article
Language:English
Subjects:
Access to information
Agribusiness
Agricultural research
Agriculture
Case Studies
Change Agents
Change Analysis
Coping
Digital libraries
Electronic Equipment
Electronic Libraries
Exact sciences and technology
Foreign Countries
Influence on
Information and communication sciences
Information management
Information professionals
Information science. Documentation
Information Scientists
Information service management
Information Services
Information sources
Information Technology
International Service for National Agricultural Research
Internet
Internet resources
Knowledge management
Librarians
Libraries
Library Administration
Library and documentation centre management
Library collections
Library Personnel
National libraries
Netherlands
Nonprofit organizations
Organizational Change
Organizational Culture
Organizational management
Research Methodology
Sciences and techniques of general use
Studies
Technological Change
Technological innovations
Technology
User Needs (Information)
User service management
Vocational Education
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Summary:This paper looks at issues regarding the place of the information professional in organisations where change processes are technologically driven or aided by technology. The case study examines the changing use of information sources by managers within the International Service for National Agricultural Research (ISNAR) in The Hague, The Netherlands. The emphasis was on technologically driven change, principally digitisation and access to external electronic resources. The findings highlight the vulnerability of ISNAR in the environment of organisational change, but also the success of the library in being an acknowledged source of quality information rather than simply a repository for any information which is available. The results of the survey showed that the library recognises that users who are familiar with electronic access to external sources will very often expect similar access to internal sources. A participative action research methodology was used.
ISSN:1468-4527
1468-4535
DOI:10.1108/14684520110412939