Factors affecting the relationship between total quality management and organizational performance

This paper aims to provide a framework for studying the relationship between total quality management (TQM) and organizational performance. TQM contents as well as TQM elements are considered. So, from a contingency approach, TQM contents have to be consistent with business orientation and environme...

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Bibliographic Details
Published in:The International journal of quality & reliability management 2003-02, Vol.20 (2/3), p.188-208
Main Authors: Fco Javier Llorens Montes, Antonio Verdu Jover, Miguel Molina Fernandez, Luis
Format: Article
Language:English
Subjects:
Behavior
Contingency planning
Learning
Management
Occupational psychology
Psychology
Quality management
Studies
Total quality
Online Access:Get full text
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Summary:This paper aims to provide a framework for studying the relationship between total quality management (TQM) and organizational performance. TQM contents as well as TQM elements are considered. So, from a contingency approach, TQM contents have to be consistent with business orientation and environmental uncertainty in order to be effective. On the other hand, the relationship between TQM elements and performance is developed from an industrial psychology perspective. Hence, TQM elements are considered to impact both behavioural and individuals' learning processes. In the proposed model this relations are mediated by the TQM-driven cultural change acceptance. Moreover, TQM elements impact these individual processes both directly and mediated by systems and personal factors. Hence, both TQM contents and elements have to be considered to do the right things and to do it well.
ISSN:0265-671X
1758-6682