Trust and risk in e-government adoption

Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one’s willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust...

Full description

Saved in:
Bibliographic Details
Published in:The journal of strategic information systems 2008-06, Vol.17 (2), p.165-176
Main Authors: Bélanger, France, Carter, Lemuria
Format: Article
Language:English
Subjects:
Adoption
Disposition to trust
E-government
Electronic government
Perceived risk
Risks
Trust
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one’s willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed.
ISSN:0963-8687
1873-1198
DOI:10.1016/j.jsis.2007.12.002