Proposed Framework for Evaluating Quality of Experience in a Mobile, Testbed-oriented Living Lab Setting

The framework presented in this paper enables the evaluation of Quality of Experience (QoE) in a mobile, testbed-oriented Living Lab setting. As a result, it fits within the shift towards more user-centric approaches in innovation research and aims to bridge the gap between technical parameters and...

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Published in:Mobile networks and applications 2010-06, Vol.15 (3), p.378-391
Main Authors: De Moor, Katrien, Ketyko, Istvan, Joseph, Wout, Deryckere, Tom, De Marez, Lieven, Martens, Luc, Verleye, Gino
Format: Article
Language:English
Subjects:
Communications Engineering
Computer Communication Networks
Electrical Engineering
Engineering
Innovations
IT in Business
Mobile communications networks
Networks
Quality of service
Studies
User experience
Wireless networks
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cited_by cdi_FETCH-LOGICAL-c413t-421a077a8cdb3a0462b30bd43de824936299059bb50f4423cc7b55341067f1763
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container_issue 3
container_start_page 378
container_title Mobile networks and applications
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creator De Moor, Katrien
Ketyko, Istvan
Joseph, Wout
Deryckere, Tom
De Marez, Lieven
Martens, Luc
Verleye, Gino
description The framework presented in this paper enables the evaluation of Quality of Experience (QoE) in a mobile, testbed-oriented Living Lab setting. As a result, it fits within the shift towards more user-centric approaches in innovation research and aims to bridge the gap between technical parameters and human experience factors. In view of this, Quality of Experience is seen as a multi-dimensional concept, which should be considered from an interdisciplinary perspective. Although several approaches for evaluating perceived QoE have been proposed in the past, they tend to focus on a limited number of objective dimensions and fail to grasp the subjective counterparts of users’ experiences. We therefore propose a distributed architecture for monitoring network Quality of Service (QoS), context information and subjective user experience based on the functional requirements related to real-time experience measurements in real-life settings. This approach allows us to evaluate all relevant QoE-dimensions in a mobile context.
doi_str_mv 10.1007/s11036-010-0223-0
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subjects Communications Engineering
Computer Communication Networks
Electrical Engineering
Engineering
Innovations
IT in Business
Mobile communications networks
Networks
Quality of service
Studies
User experience
Wireless networks
title Proposed Framework for Evaluating Quality of Experience in a Mobile, Testbed-oriented Living Lab Setting
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