Patient Satisfaction Among Liver Transplant Recipients: Single-Center Survey

Abstract A single-center survey using a semistructured questionnaire was conducted in liver transplantation recipients at discharge after the primary surgery. The objectives of the study were to assess patient satisfaction and to identify critical points that negatively affected their perception of...

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Bibliographic Details
Published in:Transplantation proceedings 2010-07, Vol.42 (6), p.2233-2237
Main Authors: Stiavetti, E, Matteucci, R, Giannessi, E, Ducci, J, Baldoni, L, De Simone, P, Filipponi, F
Format: Article
Language:English
Subjects:
Anesthesia - standards
Biological and medical sciences
Blood Pressure
Critical Care - psychology
Critical Care - standards
Data Collection
Fundamental and applied biological sciences. Psychology
Fundamental immunology
Humans
Liver Transplantation - psychology
Medical sciences
Monitoring, Intraoperative - standards
Patient Satisfaction
Perioperative Care - psychology
Perioperative Care - standards
Postoperative Care - psychology
Postoperative Care - standards
Risk Assessment
Safety
Surgery
Surgery (general aspects). Transplantations, organ and tissue grafts. Graft diseases
Surveys and Questionnaires
Tissue, organ and graft immunology
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Summary:Abstract A single-center survey using a semistructured questionnaire was conducted in liver transplantation recipients at discharge after the primary surgery. The objectives of the study were to assess patient satisfaction and to identify critical points that negatively affected their perception of the quality of care received, and to derive information to enable improvement in current standards of care. The questionnaire included 5 sections about quality and 1 section for suggestions. Patients were asked to provide answers on a 5-item Likert scale. Areas assessed included quality of staff, organization, boarding, privacy, and transfer of care. Among 51 recipients, satisfaction was high (>50%) in all areas. Lower satisfaction scores were given for room services, diet, and background music. The most frequently reported area of dissatisfaction (12%) was lack of availability of in-hospital physical rehabilitation programs. Despite overall satisfaction with quality of care, recipients reported lack of appropriate physical rehabilitation programs in the early posttransplantation period.
ISSN:0041-1345
1873-2623
DOI:10.1016/j.transproceed.2010.05.135