After-Hours Telephone Coverage: The Application of an Area-Wide Telephone Triage and Advice System for Pediatric Practices

Examines data from four years of operation of a program to manage after-hours pediatrics calls using specially trained pediatric nurses with standardized protocols to provide triage and advice. Found that over 100,000 calls had been successfully managed without adverse clinical outcomes. Satisfactio...

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Bibliographic Details
Published in:Pediatrics (Evanston) 1993-11, Vol.92 (5), p.670-679
Main Author: Poole, Steven R
Format: Article
Language:English
Subjects:
After Hours Health Care
Ambulatory Care
Answering Services
Biological and medical sciences
Child
Child Health
Colorado
Communication Satisfaction
Consumer Behavior
Cost Effectiveness
Cost-Benefit Analysis
Health and social institutions
Health care
Health participants
Hospitals, Pediatric - organization & administration
Humans
Innovations
Medical Care Evaluation
Medical sciences
Medical Services
Night Care - organization & administration
Nurses
Parent Attitudes
Parents
Patient Management
Patient Satisfaction
Pediatric Nursing
Pediatrics
Pediatrics - economics
Pediatrics - organization & administration
Physician Attitudes
Physician Patient Relationship
Physicians
Practice
Program Effectiveness
Program Evaluation
Public health. Hygiene
Public health. Hygiene-occupational medicine
Telecommunications services industry
Telephone - economics
Telephone - statistics & numerical data
Telephone - utilization
Telephone Calls
Telephone hotlines
Triage (Medicine)
Triage - organization & administration
Urban Health
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Description
Summary:Examines data from four years of operation of a program to manage after-hours pediatrics calls using specially trained pediatric nurses with standardized protocols to provide triage and advice. Found that over 100,000 calls had been successfully managed without adverse clinical outcomes. Satisfaction among subscribing pediatricians was 100%, and among parents was 96-99%. (HTH)
ISSN:0031-4005
1098-4275
DOI:10.1542/peds.92.5.670