Measurement of Physician Performance by Standardized Patients: Refining Techniques for Undetected Entry in Physicians' Offices

The article describes the development of methods to use live simulated patients for assessment of quality of care of primary physicians. Methods used to train patients and achieve undetected entry into physicians' practices are described. The study demonstrated that patients can be entered into...

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Bibliographic Details
Published in:Medical care 1985-08, Vol.23 (8), p.1019-1027
Main Authors: Woodward, Christel A., McConvey, Gayle A., Neufeld, Victor, Norman, Geoffrey R., Walsh, Allyn
Format: Article
Language:English
Subjects:
Auditing procedures
Communities
General practice
Health care quality
Humans
Medical Audit - methods
Medical practice
Mental Recall
Ontario
Patient care
Patient education
Patients
Physician-Patient Relations
Physicians
Primary health care
Primary Health Care - standards
Professional Competence
Training
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Summary:The article describes the development of methods to use live simulated patients for assessment of quality of care of primary physicians. Methods used to train patients and achieve undetected entry into physicians' practices are described. The study demonstrated that patients can be entered into practices with a low rate of detection (13%) and that they are able to recall the details of the encounter with a high degree of reliability.
ISSN:0025-7079
1537-1948
DOI:10.1097/00005650-198508000-00009