A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the follo...

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Bibliographic Details
Published in:Simulation & gaming 2010-08, Vol.41 (4), p.487-510
Main Authors: Kuriger, Glenn W., Wan, Huang-da, Mirehei, S. Moussa, Tamma, Saumya, Chen, F. Frank
Format: Article
Language:English
Subjects:
Administrative efficiency
Administrative organization
Administrators
Business Administration
Business management
Computer Assisted Instruction
Computer Simulation
Computer Software
Computer Uses in Education
Continuous improvement
Design Requirements
Distance Education
Educational Games
Educational Technology
Elimination
Game theory
Games
Instructional Design
Instructional Effectiveness
Internet
Lean manufacturing
Learning
Manufacturing
Manufacturing Industry
Mathematical analysis
Office Occupations Education
Offices
Otherness
Performance measurement
Phases
Players
Programming
Proofing
Simulated Environment
Simulation
Staff Development
Studies
Total quality
Training
Training Methods
Trains
Web Based Instruction
Work place
Workforce
Workload
World Wide Web
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Description
Summary:This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the following seven lean tools: one-piece flow, error-proofing, elimination of overprocessing, balanced workload, multifunctional workforce, pull, and total quality. The concept of continuous improvement is also covered. Participants can play the game from remote and separate locations by logging into a specified Internet site. Additionally, the game can be played with a combination of real and virtual (simulated) players. Several performance metrics are automatically calculated and displayed at the conclusion of each phase. The results of the current phase can then be compared to the results from all previous phases to better illustrate the impact of newly introduced lean tools.
ISSN:1046-8781
1552-826X
DOI:10.1177/1046878109334945