A quality roadmap of a restructured hospital

This paper presents a quality roadmap of a restructured hospital. Specifically, a case study is showcased to reveal how a FOCUS-PDCA model is applied to the Central Portering Services (CPS) within a restructured hospital, to provide better service to other departments within the hospital who can the...

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Bibliographic Details
Published in:The journal of the Royal Society for the Promotion of Health 1999-09, Vol.119 (3), p.185-195
Main Authors: Chow-Chua, C .F. P., Goh, M.
Format: Article
Language:English
Subjects:
Hospital Restructuring - organization & administration
Housekeeping, Hospital - organization & administration
Humans
Institutional Management Teams
Interprofessional Relations
Models, Organizational
Singapore
Total Quality Management - methods
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Summary:This paper presents a quality roadmap of a restructured hospital. Specifically, a case study is showcased to reveal how a FOCUS-PDCA model is applied to the Central Portering Services (CPS) within a restructured hospital, to provide better service to other departments within the hospital who can then in turn value add to the patient care delivery chain. The preliminary results suggest that implementers of quality and service improvement programmes using the FOCUS-PDCA approach should note some of the key implementation difficulties. These difficulties occur at all levels and include issues relevant to change management, process improvement programmes, accessibility to data, communication and judicious execution of the change process.
ISSN:1466-4240
1476-9042
DOI:10.1177/146642409911900310