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Queens Health Network (QHN) is a New York-based system that provides more than 1 million ambulatory care visits each year through two major hospitals, fourteen clinics, and six school-based health centers. In the spring of 1996, senior administrators proposed implementation of electronic health reco...

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Bibliographic Details
Published in:Nursing management 2003-10, Vol.34 Suppl (10), p.24-32
Main Authors: Carr, Diane M, Dimitrakakis, Janine
Format: Article
Language:English
Subjects:
Ambulatory care
Case studies
Departments
Design
Documentation
Electronic documents
Electronic health records
Emergency medical care
Evidence-based nursing
Health care networks
Hospital systems
Infrastructure
Interdisciplinary aspects
Leadership
Managers
Medical records
Order entry
Organizational change
Patient safety
Prescriptions
Project management
Software
Strategic management
Systems development
Teams
User training
Wide area networks
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Summary:Queens Health Network (QHN) is a New York-based system that provides more than 1 million ambulatory care visits each year through two major hospitals, fourteen clinics, and six school-based health centers. In the spring of 1996, senior administrators proposed implementation of electronic health records (EHR) to its medical staff. The administrative team viewed EHR usage as integral to the organization's strategic business plan, citing the need to support an infrastructure of care reorganization, refined quality measures and reporting processes, and evidence-based practice for management of chronic disease. From the beginning, QHN mobilized its entire organization to support EHR implementation. Because the project was time sensitive, QHN implemented application modules in phases, through a continuous cycle of design and development. Over time, the EHR transforms the way every staff member cares for patients; it's essential to educate and support employees in the process.
ISSN:0744-6314
1538-8670
DOI:10.1097/00006247-200310002-00007