Loading…
A physical examination of health care's readiness for a total quality management program: a case study
Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness...
Saved in:
| Published in: | Hospital materiel management quarterly 1995-11, Vol.17 (2), p.68-74 |
|---|---|
| Main Authors: | , , |
| Format: | Article |
| Language: | English |
| Subjects: | |
| Online Access: | Get full text |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| cited_by | |
|---|---|
| cites | |
| container_end_page | 74 |
| container_issue | 2 |
| container_start_page | 68 |
| container_title | Hospital materiel management quarterly |
| container_volume | 17 |
| creator | Weeks, B Helms, M M Ettkin, L P |
| description | Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness or resistance to change are important steps in reducing costs, thus increasing organizational ability to address proactively challenges to the implementation and ultimate success of a TQM effort. Key assessment criteria are discussed including a comparison of management and employee perceptions in one hospital. |
| format | article |
| fullrecord | <record><control><sourceid>proquest_pubme</sourceid><recordid>TN_cdi_proquest_miscellaneous_77719760</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>9086748</sourcerecordid><originalsourceid>FETCH-LOGICAL-p149t-afb0274bd1b1240945501c52f0dc0b87067a4f47c84455f2a59b5083ee49305d3</originalsourceid><addsrcrecordid>eNpdkEtLw0AUhWeh2Fr9CzK40FXgzivTuCvFFxTc6DrcJHfalLw6MwHz7w1YN67O4nzncDgXbAkik4mUqVyw6xCOAEKqVF2xhQBhpFHpkrkNHw5TqEtsOH1jW3cY677jveMHwiYeeImeHgP3hFXdUQjc9Z4jj32cI6cRmzpOvMUO99RSF_ng-73H9mlmSgzEQxyr6YZdOmwC3Z51xb5enj-3b8nu4_V9u9klg9BZTNAVIK0uKlEIqSHTxoAojXRQlVCsLaQWtdO2XOvZchJNVhhYKyKdKTCVWrGH3955xWmkEPO2DiU1DXbUjyG31orMpjCD9__AYz_6bt6WS6WlBZhrV-zuDI1FS1U--LpFP-V_96kf4C1p3Q</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>234270008</pqid></control><display><type>article</type><title>A physical examination of health care's readiness for a total quality management program: a case study</title><source>ABI/INFORM Global</source><creator>Weeks, B ; Helms, M M ; Ettkin, L P</creator><creatorcontrib>Weeks, B ; Helms, M M ; Ettkin, L P</creatorcontrib><description>Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness or resistance to change are important steps in reducing costs, thus increasing organizational ability to address proactively challenges to the implementation and ultimate success of a TQM effort. Key assessment criteria are discussed including a comparison of management and employee perceptions in one hospital.</description><identifier>ISSN: 0192-2262</identifier><identifier>PMID: 10152536</identifier><identifier>CODEN: HMMQDZ</identifier><language>eng</language><publisher>United States: Aspen Publishers, Inc</publisher><subject>Agreements ; Decision making ; Efficiency, Organizational - standards ; Employees ; Health administration ; Health care ; Health care industry ; Human resource management ; Humans ; Installations ; Job performance ; Job Satisfaction ; Materials Management, Hospital - manpower ; Materials Management, Hospital - standards ; Organizational Innovation ; Organizational Objectives ; Perceptions ; Personnel Administration, Hospital - standards ; Psychology, Industrial ; Quality management ; Total quality ; Total Quality Management - organization & administration ; United States</subject><ispartof>Hospital materiel management quarterly, 1995-11, Vol.17 (2), p.68-74</ispartof><rights>Copyright Aspen Publishers, Inc. Nov 1995</rights><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.proquest.com/docview/234270008?pq-origsite=primo$$EHTML$$P50$$Gproquest$$H</linktohtml><link.rule.ids>314,778,782,11671,36043,36044,44346</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/10152536$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Weeks, B</creatorcontrib><creatorcontrib>Helms, M M</creatorcontrib><creatorcontrib>Ettkin, L P</creatorcontrib><title>A physical examination of health care's readiness for a total quality management program: a case study</title><title>Hospital materiel management quarterly</title><addtitle>Hosp Mater Manage Q</addtitle><description>Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness or resistance to change are important steps in reducing costs, thus increasing organizational ability to address proactively challenges to the implementation and ultimate success of a TQM effort. Key assessment criteria are discussed including a comparison of management and employee perceptions in one hospital.</description><subject>Agreements</subject><subject>Decision making</subject><subject>Efficiency, Organizational - standards</subject><subject>Employees</subject><subject>Health administration</subject><subject>Health care</subject><subject>Health care industry</subject><subject>Human resource management</subject><subject>Humans</subject><subject>Installations</subject><subject>Job performance</subject><subject>Job Satisfaction</subject><subject>Materials Management, Hospital - manpower</subject><subject>Materials Management, Hospital - standards</subject><subject>Organizational Innovation</subject><subject>Organizational Objectives</subject><subject>Perceptions</subject><subject>Personnel Administration, Hospital - standards</subject><subject>Psychology, Industrial</subject><subject>Quality management</subject><subject>Total quality</subject><subject>Total Quality Management - organization & administration</subject><subject>United States</subject><issn>0192-2262</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1995</creationdate><recordtype>article</recordtype><sourceid>M0C</sourceid><recordid>eNpdkEtLw0AUhWeh2Fr9CzK40FXgzivTuCvFFxTc6DrcJHfalLw6MwHz7w1YN67O4nzncDgXbAkik4mUqVyw6xCOAEKqVF2xhQBhpFHpkrkNHw5TqEtsOH1jW3cY677jveMHwiYeeImeHgP3hFXdUQjc9Z4jj32cI6cRmzpOvMUO99RSF_ng-73H9mlmSgzEQxyr6YZdOmwC3Z51xb5enj-3b8nu4_V9u9klg9BZTNAVIK0uKlEIqSHTxoAojXRQlVCsLaQWtdO2XOvZchJNVhhYKyKdKTCVWrGH3955xWmkEPO2DiU1DXbUjyG31orMpjCD9__AYz_6bt6WS6WlBZhrV-zuDI1FS1U--LpFP-V_96kf4C1p3Q</recordid><startdate>199511</startdate><enddate>199511</enddate><creator>Weeks, B</creator><creator>Helms, M M</creator><creator>Ettkin, L P</creator><general>Aspen Publishers, Inc</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>7RV</scope><scope>7WY</scope><scope>7WZ</scope><scope>7X7</scope><scope>7XB</scope><scope>8FI</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>K6~</scope><scope>M0C</scope><scope>M0T</scope><scope>M1P</scope><scope>M2O</scope><scope>MBDVC</scope><scope>NAPCQ</scope><scope>PADUT</scope><scope>PQBIZ</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PYYUZ</scope><scope>Q9U</scope><scope>7X8</scope></search><sort><creationdate>199511</creationdate><title>A physical examination of health care's readiness for a total quality management program: a case study</title><author>Weeks, B ; Helms, M M ; Ettkin, L P</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-p149t-afb0274bd1b1240945501c52f0dc0b87067a4f47c84455f2a59b5083ee49305d3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1995</creationdate><topic>Agreements</topic><topic>Decision making</topic><topic>Efficiency, Organizational - standards</topic><topic>Employees</topic><topic>Health administration</topic><topic>Health care</topic><topic>Health care industry</topic><topic>Human resource management</topic><topic>Humans</topic><topic>Installations</topic><topic>Job performance</topic><topic>Job Satisfaction</topic><topic>Materials Management, Hospital - manpower</topic><topic>Materials Management, Hospital - standards</topic><topic>Organizational Innovation</topic><topic>Organizational Objectives</topic><topic>Perceptions</topic><topic>Personnel Administration, Hospital - standards</topic><topic>Psychology, Industrial</topic><topic>Quality management</topic><topic>Total quality</topic><topic>Total Quality Management - organization & administration</topic><topic>United States</topic><toplevel>online_resources</toplevel><creatorcontrib>Weeks, B</creatorcontrib><creatorcontrib>Helms, M M</creatorcontrib><creatorcontrib>Ettkin, L P</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>ProQuest Nursing and Allied Health Journals</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>Health & Medical Collection</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Hospital Premium Collection</collection><collection>ProQuest Central</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Global</collection><collection>Healthcare Administration Database</collection><collection>Medical Database</collection><collection>Research Library</collection><collection>Research Library (Corporate)</collection><collection>Nursing & Allied Health Premium</collection><collection>Research Library China</collection><collection>ProQuest One Business</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ABI/INFORM Collection China</collection><collection>ProQuest Central Basic</collection><collection>MEDLINE - Academic</collection><jtitle>Hospital materiel management quarterly</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Weeks, B</au><au>Helms, M M</au><au>Ettkin, L P</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>A physical examination of health care's readiness for a total quality management program: a case study</atitle><jtitle>Hospital materiel management quarterly</jtitle><addtitle>Hosp Mater Manage Q</addtitle><date>1995-11</date><risdate>1995</risdate><volume>17</volume><issue>2</issue><spage>68</spage><epage>74</epage><pages>68-74</pages><issn>0192-2262</issn><coden>HMMQDZ</coden><abstract>Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness or resistance to change are important steps in reducing costs, thus increasing organizational ability to address proactively challenges to the implementation and ultimate success of a TQM effort. Key assessment criteria are discussed including a comparison of management and employee perceptions in one hospital.</abstract><cop>United States</cop><pub>Aspen Publishers, Inc</pub><pmid>10152536</pmid><tpages>7</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0192-2262 |
| ispartof | Hospital materiel management quarterly, 1995-11, Vol.17 (2), p.68-74 |
| issn | 0192-2262 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_77719760 |
| source | ABI/INFORM Global |
| subjects | Agreements Decision making Efficiency, Organizational - standards Employees Health administration Health care Health care industry Human resource management Humans Installations Job performance Job Satisfaction Materials Management, Hospital - manpower Materials Management, Hospital - standards Organizational Innovation Organizational Objectives Perceptions Personnel Administration, Hospital - standards Psychology, Industrial Quality management Total quality Total Quality Management - organization & administration United States |
| title | A physical examination of health care's readiness for a total quality management program: a case study |
| url | http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-16T18%3A57%3A29IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_pubme&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=A%20physical%20examination%20of%20health%20care's%20readiness%20for%20a%20total%20quality%20management%20program:%20a%20case%20study&rft.jtitle=Hospital%20materiel%20management%20quarterly&rft.au=Weeks,%20B&rft.date=1995-11&rft.volume=17&rft.issue=2&rft.spage=68&rft.epage=74&rft.pages=68-74&rft.issn=0192-2262&rft.coden=HMMQDZ&rft_id=info:doi/&rft_dat=%3Cproquest_pubme%3E9086748%3C/proquest_pubme%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-p149t-afb0274bd1b1240945501c52f0dc0b87067a4f47c84455f2a59b5083ee49305d3%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=234270008&rft_id=info:pmid/10152536&rfr_iscdi=true |